Term of sales
These general terms and conditions of sale are concluded between, on one hand:
Spacefoot SAS (Vélo-Store)
36 rue raspail
92300 Levallois-Perret, FRANCE
registered in the RCS of PARIS under number 504 226 614
And, on the other hand,
Internet users who wish to make a purchase on the site « Vélo-Store » visible at this address: https://velo-store.shop/ hereinafter referred to as « the Customer ».
These general conditions determine the sale of any product presented on the website Vélo-Store by the company Spacefoot SAS. Both parties agree that their relations will be exclusively ruled by this contract, to the exclusion of any other condition.
The items are only sold to non-commercial individuals. The general conditions are concluded under an intuiti personae basis and can not therefore be the subject of any transfer, of any nature whatsoever.
Any order duly validated on the site Vélo-Store implies full and unreserved adhesion to these general conditions of sale and possibly, to the general specific conditions for one ore more products or orders.
These general conditions are aimed to determine both parties' respective obligations as well as the different stages of the ordering process.
Vélo-Store is a site that aims to provide for sale apparel and accessories related to the sport.
Visible items on the website are available while stock lasts. Consequently, SPACEFOOT SAS does not guarantee in any case that products will remain for sale for a given period of time. Any customer's claim concerning the order or delivery of an unavailable item will be considered unfounded.
In case of a valid order for an unavailable product or item, SPACEFOOT SAS undertakes not to cash the cheque sent by the customer. In the event of cashing for the order of an unavailable item, SPACEFOOT SAS undertakes to refund the customer the exact amount of the order by bank transfer within 15 days of receipt of a BIC.
In any case, SPACEFOOT SAS undertakes to warn by email any customer that has ordered and unavailable item.
Prices are quoted in euros.
The VAT included is the French VAT at the rate in force for the concerned products. If the VAT rate changes, price's products may vary without the customer being informed.
SPACEFOOT SAS works in collaboration with La Poste and its Colissimo service as well as with the delivery service of Chronopost in order to propose to the Customer fast shipments and a maximum quality. An e-mail containing the tracking number of the carrier in charge of the parcel (Colissimo or Chronopost) is sent to the customer as soon as the parcel is shipped.
Delivery is made within a maximum of 10 working days anywhere in France. For other international destinations, delivery times are 14 to 15 working days. These times are indicative and any delay can not give rise to compensation or refusal of the package.
The standard delivery of your order is ensured in Colissimo without signature. Deliveries in "Point Relais" are given against the signature of the recipient. Finally, deliveries with Chronopost are also subject to a delivery against signature, in France and abroad.
Shipping costs are calculated according to the amount, weight and destination country of the Customer's order. They include the processing, packaging and shipping of the products.
SPACEFOOT SAS delivers its products in Metropolitan France, in Overseas, in Europe, in the United States, in Australia as well as in about ten countries in Asia.
If a client is willing to buy products on Vélo-Store, it has to follow the following process in order to complete his order:
- He adds his products to the cart.
- If he has a special offer, he must enter his promo code in the field provided for this purpose
- He checks the characteristics of his order (colour, quantity, price, etc.) and validates his cart
- He enters his contact information (which will be pre-filled on his next visit): last name, first name, billing and delivery addresses...
- He chooses his method of payment (cheque, credit card, paypal)
- He checks his order and his information and validates the order
- He can then proceed to the payment
For any completed order, a confirmartion of order is sent to the buyer as soon as possible (in compliance with the L121-19 article of the Consumption Code), if all the provided information were correctly filled out by the buyer during the ordering process.
Orders completed through one of the three procedures presented below make the customer irrevocably binded.
- By credit card via the website of our bank (secured transaction)
- By check: the customer, after printing his order form finalizing his purchase, will make a voluntary shipment of this document and a check at Spacefoot SAS, 36 rue raspail 92300 Levallois-Perret, France.
- By Paypal
6. RETURN / WITHDRAWAL / REFUND
All returns must be made to the following address:
SPACEFOOT SAS - Returns service
ZAC de Conneuil
2 rue Lavoisier
37270 Montlouis Sur Loire
All returns must be reported to our customer service and completed with Colissimo Tracking with signature within the 15 days following the reception of your order. All items must be returned in their original state and packaging with their label intact. They must be accompanied by the purchase invoice or the delivery note.
Any customized item can not be returnerd, exchanged nor refunded. An example is a flocked jersey.
No return by express delivery will be processed, whatever the reason.
If the delivered product is compliant with the order, all returning costs are on your charge.
If the product is defective or non-compliant, we will refund the incurred costs for the return (only on presentation of an invoice certifying the payment). The maximum amount refunded for the incurred returning charges is 8€. All refunds will be processed under a 14 day working period.
For any returned item on the basis of "defective" motive, please specifcy on a seperate mail the nature of the fault. We cover the expenses incurred for the forwarding of the products.
Regarding exchanges, they will be carried out betweend 10 and 15 days, taking into account the fact that many of our products are imported. In the case where one of the exchanged product was out of stock for more than 60 days, you would be refunded. Please specifcy in detail the products that you would like in exchange.
We do our best possible to provide you a quality service. However, if the quality of an ordered product is questionned, we reserve the right to return the product to the original manufacturer for inspection before taking any decision regarding this product.
- GUARANTEE OF CONFORMITY
The products benefit from the legal guarantee of conformity thereunder articles L211-4 of the Consumer Code. The products benefit from the legal guarantee against latent defect, resulting from a defect in material, design or manufacturing affecting the products and making them unusable, according to articles 1641 of the Civil Code. The products benefit from the guarantees provided by the manufacturers of the products, according to their forecasts.
In order to assert his/her rights, the customer must, subject to forfeiture of any action relating thereto, inform the seller of the defect's existence, by registered letter with acknowledgement of receipt within the provided specified time by articles L211-12 of the Consumer Code and article 1648 of the Civil Code.
- GUARANTEE - EXCLUSIONS
The buyer will lose contractual and legal guarantees benefit, particularly in the event of:
- abnormal or abusive use of the good
- repairs or any interventions carried out by external persons or not approved by the seller or by the manufacturer, or if these interventions di not comply with the instructions
The seller may suspend the legal and contractual guarantees in the event of delay or non-payment of all or part of the price of the good.
- GUARANTEE - LIMITS
The seller's liability is limited to the repair or replacement of goods recognized as defectuous or with a manufacturing, labelling, or packaging defect. The seller's services have the right to investigate the alleged defects. Any other express or implied warranties are excluded. No liability will be accepted for loss or damage, direct or indirect, regardless of the cause. Under no circumstances ay the buyer claim, for any reason whatsoever, to make any deduction from the amount of invoices corresponding to an incomplete delivery or relating to defective goods.
8. SIGNATURE AND PROOF
The validation of the order by its payment is equivalent to signature and express acceptance of all the operations carried out on the website. However, the due date of the sums due is the one referred to on Article 4.2 depending on the type and method of payment.
For all stages to access the website, navigating, form filling, placing orders, delivery of articles or any other service, the company SPACEFOOT SAS is responsible under best endeavours clause. Consequently, the responsibility of SPACEFOOT SAS can not be questionned for any inconvenience or damage inherent to the use of internet network and totally outside the precautions taken by SPACEFOOT SAS. In particular, any disturbance in the provision of the service, or any external intrusion or presence of computer viruses, shall not engage the responsibility of SPACEFOOT SAS.
In addition, any event qualified as force majeure within the meaning of case law according to the Supreme Court, exonerates SPACEFOOT SAS from any responsibility.
10. PERSONAL DATA
In any cases and in compliance with law n ° 78-17 of January 06, 1978, any user or customer of the website may be at any time opposed to the commercial use of his data, and has the righ to access, correct and delete his personal data. All inquiries relating to this section should be submitted using our contact form.
11. HEADQUARTER ADRESS
SPACEFOOT SAS declares electing its domicile at the adress on top of this document.
12. ENTIRETY OF CONTRACT
The general conditions concluded between SPACEFOOT SAS and the customer present the entire obligations of both parties. No indication, no document can generate obligations herein,unless they are subject to an additional clause signed by both parties. No correspondence prior to the signature of this contract can not give rise to obligations under this contract.
However, if a condition is not met, it would be considered to be regulated by the practices in force in the saling industry.
13. TOLERANCE OR RENUNCIATION
It is formally agreed between SPACEFOOT SAS and the customer that any tolerance or waiver by one of the parties in the application of all or part of the obligations provided for in the herein conditions, whatever the frequency and duration, shall not modify the agreement, nor generate any right whatsoever.
More precisely, no delay nor inaction, failure or omission by customers in the exercise of any of his rights under this Agreement shall not affect this right; nor shall be considered as implying a waiver to claim this right.
14. PARTIAL INVALIDITY
If a particular clause of the general conditions is held to be invalid or declared as such by a decision of a competent authority, the other clauses shall retain all their force and scope.